What is the GAMEAZY Guarantee?

Buyers can use the GAMEAZY Guarantee when:

• They don't receive an item
• They receive an item that does not work
• They receive an item that doesn't match the listing description

Please do the following if the delivered item is not as described or not working:

Contact the Seller and let them know the issue, what happened and the means of returning the item and/or on another outcome that you and the seller agree upon.

• If a solution isn't reached or can't contact a seller then go to the 'Refund Order' link. This will create a refund order section in which you will need to specify the issue you are having, followed by a brief explanation of the situation.

• This will take 3-days to allow GAMEAZY support to review your case and assist you in the resolution of the transaction. If we need more information to validate your claim, we'll email you asking for specific information to do so. Once we are able to verify that the item falls under our

• GAMEAZY Buyer Guarantee or any other resolution between you and the Seller, we'll authorize the refund of the purchase.

What is not covered

• All the physical items "Transactions performed outside of our platform” are strictly prohibited by our terms of use" like a console, computers/parts, CDs, accessories, etc.
• Buyers that have completed the transaction, agreeing to have received and verified the item.
• Buyer's remorse or any reason other than not receiving an item, receiving an item that isn't as described in the listing or not working.
• Transactions performed outside of our platform are strictly prohibited by our Terms of Use and will not be covered by our Buyer Protection Guarantee.

Refunds to buyers

• All refunds will be made in the exact amount and payment method the original transaction was processed. Please see the following for more information on how refunds work.
• When you cancel your transaction, we will submit the cancellation immediately. Depending on the payment method you use, it could take up to 14 days to process.
• This is because some issuing banks do not finalize the cancellation process until the payment authorization expires which may be up to 14 days. In most cases, the re-transferring money fee will be cut from the original amount you payed.
• If you used any payment method available on the GAMEAZY platform, the funds may go back to your card or the re-transfer money fee may be removed from your statement.